Top 1 KL Aircon Service Provider 2025
ENBM
MY AC COOL

Terms & Conditions

These terms govern aircon services provided by MY AC COOL PLT 202404003964 (LLP0041479-LGN). Last updated: 2 November 2026.

1. Introduction & Acceptance

These Terms and Conditions (“Terms”) govern the air conditioning services provided by MY AC COOL (MY AC COOL PLT, 202404003964 (LLP0041479-LGN)) (“we”, “us”, “our”) to you (“the Customer”).

By booking, confirming, or accepting our services — whether online, via WhatsApp, by phone, or in person — you agree to be bound by these Terms.

2. Services Offered

We provide air conditioner services for both residential and commercial customers, including but not limited to:

  • General cleaning and high-pressure chemical cleaning
  • Overhaul (full dismantle) cleaning
  • Repair, troubleshooting and gas top-up
  • Air conditioner supply and installation
  • Scheduled maintenance and commercial PPM (Planned Preventive Maintenance) contracts

3. Service Rates, Estimates & Taxes

We will provide a written estimate or quotation before any work commences, detailing the services to be performed, the associated labour and material costs, and any applicable taxes.

Final charges may differ from the estimate due to unforeseen conditions discovered during service. In such cases, we will obtain your approval before proceeding with any additional work.

Unless stated otherwise, quotations are valid for 14 days. All prices are in Malaysian Ringgit (RM) and, where applicable, are subject to Sales and Service Tax (SST) in accordance with Malaysian law.

4. Payment Terms

Payment is due in full upon completion of service unless other arrangements are agreed upon in writing (for example, under a maintenance contract).

We accept cash, bank transfer, Touch ’n Go, DuitNow QR and other e-wallets.

Invoices that remain unpaid 3 days after the invoice date will incur a late payment charge of 3% per month on the outstanding amount. We reserve the right to suspend service or withhold warranty on overdue accounts.

5. Scheduling, Cancellations & Access

We will work with you to schedule a convenient appointment time; all slots are subject to availability.

If you need to reschedule or cancel, we require at least 3 hours’ notice. A fee of RM80 may apply for late cancellation, missed appointments, or where our technician is unable to gain access to the unit on arrival.

6. Technician Arrival Window

All appointment times provided by MY AC COOL — whether booked online, via WhatsApp, by phone, or under a scheduled maintenance contract — are estimates only and are not guaranteed.

Our technician will arrive within a 1-hour arrival window commencing at the start of your scheduled appointment. For example, an appointment booked for 10:00 AM allows arrival at any time between 10:00 AM and 11:00 AM.

Arrival times may be affected by traffic conditions, weather, the duration of previous jobs, and other unforeseen circumstances. We aim to minimise disruption to your schedule, but minor delays are not uncommon and do not, by themselves, entitle you to cancel without notice or to claim compensation.

If a delay beyond your arrival window is expected, we will make reasonable efforts to notify you by telephone or WhatsApp using the contact details you have provided.

You agree to ensure that you or a responsible adult (18 years or above) is present, and that reasonable access to the air conditioning unit is available, for the duration of the arrival window. If our technician is unable to gain access to the premises or equipment on arrival, this will be treated as a missed appointment.

Missed appointments resulting from customer unavailability or lack of access may be rescheduled and may incur an additional charge of RM80, in accordance with our Scheduling, Cancellations & Access terms above.

7. Customer Responsibilities

To allow us to carry out the service safely and efficiently, you agree to:

  • Ensure the area around the air conditioner unit is clear, safe and accessible for our technicians
  • Turn off and unplug the unit before the technician arrives, where it is safe to do so
  • Inform us of any pre-existing conditions or concerns regarding your unit
  • Secure pets, valuables and fragile items in the work area
  • Ensure a responsible adult (18 years or above) is present during the service visit

8. Warranty on Services

Our warranty depends on the service performed. The service type is stated on your invoice. Each warranty period runs from the date the service is completed.

(a) Chemical cleaning — 30-day water leak warranty. If the serviced unit leaks water within 30 days of the chemical cleaning, we will return and rectify the leak free of charge.

(b) Installation — 7-day workmanship warranty. Defects in our installation workmanship reported within 7 days of the installation will be rectified free of charge.

(c) Troubleshooting and repair, including gas top-up and gas leak repair — 7-day workmanship warranty. Defects in our repair workmanship reported within 7 days of the repair will be rectified free of charge.

(d) General cleaning — no warranty. General cleaning is a routine surface clean and is not covered by a warranty.

Any other service, including overhaul cleaning and work under a scheduled maintenance contract, carries only the warranty, if any, stated in writing on your quotation, invoice or contract.

These warranties cover our workmanship only. They do not cover parts, malfunctions caused by normal wear and tear, misuse, pre-existing conditions, or third-party interference. Manufacturer warranties on parts or units are separate and subject to their own terms and conditions.

9. Airconditioning Unit Condition Disclaimer

This section applies to all servicing and cleaning work performed by MY AC COOL, including chemical cleaning, high-pressure chemical cleaning, chemical overhaul, high-pressure water flushing, drain flushing, coil cleaning and blower cleaning (collectively, “Servicing”).

Our technicians carry out Servicing using professional-grade chemicals, high-pressure water and standard servicing practices. Servicing can expose, loosen or accelerate the failure of components that were already aged, corroded, brittle, weakened or otherwise defective before we arrived.

Pre-existing conditions

Air conditioning components may already be weakened by age, corrosion, rust, wear and tear, previous repairs, poor maintenance history, manufacturing defects, or existing structural weakness. These conditions are often not visible until the unit is opened, cleaned or flushed.

Components commonly affected

  • Evaporator coils
  • Condenser coils
  • Copper tubing
  • Drain trays
  • Plastic housings
  • Drain pipes
  • Internal fittings

Failure of a pre-existing condition

If a component fails, cracks, splits, leaks or deteriorates during or after Servicing, and the cause is a pre-existing condition, corrosion, weakness, deterioration, age, or a hidden defect exposed by normal Servicing, MY AC COOL shall not be held liable for the cost of replacement, repair, or any associated loss, including consequential loss, downtime, or damage to surrounding property.

Example: if an evaporator coil is heavily corroded or structurally weakened and cracks, leaks or fails during chemical cleaning or high-pressure water cleaning, this is a pre-existing equipment condition. It is not covered under warranty, and MY AC COOL is not liable for the replacement cost.

Our responsibility for our own workmanship

MY AC COOL accepts full responsibility where damage is directly and demonstrably caused by technician negligence, mishandling, improper work procedures, or failure to follow standard servicing practices. In those circumstances we will repair the damage or provide a fair remedy in accordance with our Damage Policy & Refunds.

Customer acknowledgment

By booking, confirming or accepting Servicing, the Customer acknowledges that the air conditioning unit may contain pre-existing defects and that Servicing may reveal or cause those defects to fail. The Customer also acknowledges that MY AC COOL has explained this risk, and that the Customer may decline any recommended work before it proceeds.

Photo and video record

Our technicians may record before-and-after photographs or video of the unit. Where a component fails, we will document its condition and explain what happened. Any dispute will be assessed on the documented pre-service condition and the applicable standard of workmanship.

Non-exclusion

Nothing in this section excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded under Malaysian law. This section allocates risk fairly and does not remove the Customer's statutory rights under the Consumer Protection Act 1999.

10. Damage Policy & Refunds

In the unlikely event that our technicians cause accidental damage to your property during service, we will take responsibility for the necessary repairs.

We will assess the damage and arrange for repair or replacement to be completed within 7 to 14 working days. If repair is not feasible or satisfactory, we will offer a partial refund of the service cost within 7 to 14 working days.

Any damage claim must be reported within 24 hours of the service and, where possible, supported by photographs.

11. Limitation of Liability

We are not liable for any damage caused by pre-existing conditions of your air conditioning unit, existing electrical wiring or installation faults, or by malfunctions beyond our control (for example, power surges).

To the extent permitted by law, our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under Malaysian law.

12. Electrical, Refrigerant & Safety

Our technicians follow safe working practices. We reserve the right to decline or pause work where conditions are unsafe — for example, faulty wiring, unstable mounting, or unsafe working-at-height access — until the condition is rectified.

Refrigerant is handled and disposed of in accordance with applicable regulations. We are not responsible for existing electrical faults, wiring or distribution-board issues that were not caused by our work.

13. Force Majeure

We will not be liable for any delay or failure to perform our services due to events beyond our reasonable control, including but not limited to floods, storms, fire, power or water outages, strikes, supplier delays, government orders, or public-health emergencies.

14. Personal Data Protection (PDPA)

We collect and process your personal data (such as your name, contact number and address) to provide and improve our services, in accordance with the Personal Data Protection Act 2010 (PDPA).

Your data is used for bookings, service delivery, invoicing, warranty administration and service updates. We do not sell your personal data to third parties. You may request access to, or correction of, your personal data by contacting us at info@myaccool.com.

15. Consumer Rights

Nothing in these Terms excludes, restricts or modifies any statutory rights you may have as a consumer under the Consumer Protection Act 1999 or any other applicable Malaysian law.

16. Subcontractors

We may engage qualified subcontractors or partners to perform or assist with the services. These Terms continue to apply to any work carried out on our behalf.

17. Dispute Resolution & Complaints

We are committed to providing excellent customer service. In the event of a dispute, please contact us first and we will make every effort to resolve the issue amicably. Where a refund is approved, the process takes approximately 7 to 14 working days and follows these steps:

  • Receipt of the refund request by our finance department
  • Verification of the refund request
  • Approval from the finance department
  • Issuance of a credit note to the customer
  • Initiation of payment and approval from management
  • Sending the payment slip or notification to the customer upon approval

18. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia, and you submit to the jurisdiction of the Malaysian courts. Eligible consumer claims may also be referred to the Tribunal for Consumer Claims Malaysia (TTPM).

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the services provided, and supersede any prior or contemporaneous communications or representations, whether oral or written.

21. Amendments

We reserve the right to amend these Terms at any time. Any changes will take effect once the revised Terms are posted on this website. Your continued use of our services after such changes constitutes acceptance of the amended Terms.