Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions (“Terms”) govern the air conditioning services provided by MY AC COOL (MY AC COOL PLT, 202404003964 (LLP0041479-LGN)) (“we”, “us”, “our”) to you (“the Customer”).

By booking, confirming, or accepting our services — whether online, via WhatsApp, by phone, or in person — you agree to be bound by these Terms.

2. Services Offered

We provide air conditioner services for both residential and commercial customers, including but not limited to:

• General cleaning and high-pressure chemical cleaning
• Overhaul (full dismantle) cleaning
• Repair, troubleshooting and gas top-up
• Air conditioner supply and installation
• Scheduled maintenance and commercial PPM (Planned Preventive Maintenance) contracts

3. Service Rates, Estimates & Taxes

We will provide a written estimate or quotation before any work commences, detailing the services to be performed, the associated labour and material costs, and any applicable taxes.

Final charges may differ from the estimate due to unforeseen conditions discovered during service. In such cases, we will obtain your approval before proceeding with any additional work.

Unless stated otherwise, quotations are valid for 14 days. All prices are in Malaysian Ringgit (RM) and, where applicable, are subject to Sales and Service Tax (SST) in accordance with Malaysian law.

4. Payment Terms

Payment is due in full upon completion of service unless other arrangements are agreed upon in writing (for example, under a maintenance contract).

We accept cash, bank transfer, Touch ’n Go, DuitNow QR and other e-wallets.

Invoices that remain unpaid 3 days after the invoice date will incur a late payment charge of 3% per month on the outstanding amount. We reserve the right to suspend service or withhold warranty on overdue accounts.

5. Scheduling, Cancellations & Access

We will work with you to schedule a convenient appointment time; all slots are subject to availability.

If you need to reschedule or cancel, we require at least 3 hours’ notice. A fee of RM80 may apply for late cancellation, missed appointments, or where our technician is unable to gain access to the unit on arrival.

6. Customer Responsibilities

To allow us to carry out the service safely and efficiently, you agree to:

• Ensure the area around the air conditioner unit is clear, safe and accessible for our technicians
• Turn off and unplug the unit before the technician arrives, where it is safe to do so
• Inform us of any pre-existing conditions or concerns regarding your unit
• Secure pets, valuables and fragile items in the work area
• Ensure a responsible adult (18 years or above) is present during the service visit

7. Warranty on Services

We warrant our workmanship for 7 days on all services performed, unless a longer period is stated on your invoice. This warranty covers defects in workmanship only.

It does not cover parts, malfunctions caused by normal wear and tear, misuse, pre-existing conditions, or third-party interference. Manufacturer warranties on parts or units are separate and subject to their own terms and conditions.

8. Damage Policy & Refunds

In the unlikely event that our technicians cause accidental damage to your property during service, we will take responsibility for the necessary repairs.

We will assess the damage and arrange for repair or replacement to be completed within 7 to 14 working days. If repair is not feasible or satisfactory, we will offer a partial refund of the service cost within 7 to 14 working days.

Any damage claim must be reported within 24 hours of the service and, where possible, supported by photographs.

9. Limitation of Liability

We are not liable for any damage caused by pre-existing conditions of your air conditioning unit, existing electrical wiring or installation faults, or by malfunctions beyond our control (for example, power surges).

To the extent permitted by law, our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under Malaysian law.

10. Electrical, Refrigerant & Safety

Our technicians follow safe working practices. We reserve the right to decline or pause work where conditions are unsafe — for example, faulty wiring, unstable mounting, or unsafe working-at-height access — until the condition is rectified.

Refrigerant is handled and disposed of in accordance with applicable regulations. We are not responsible for existing electrical faults, wiring or distribution-board issues that were not caused by our work.

11. Force Majeure

We will not be liable for any delay or failure to perform our services due to events beyond our reasonable control, including but not limited to floods, storms, fire, power or water outages, strikes, supplier delays, government orders, or public-health emergencies.

12. Personal Data Protection (PDPA)

We collect and process your personal data (such as your name, contact number and address) to provide and improve our services, in accordance with the Personal Data Protection Act 2010 (PDPA).

Your data is used for bookings, service delivery, invoicing, warranty administration and service updates. We do not sell your personal data to third parties. You may request access to, or correction of, your personal data by contacting us at info@myaccool.com.

13. Consumer Rights

Nothing in these Terms excludes, restricts or modifies any statutory rights you may have as a consumer under the Consumer Protection Act 1999 or any other applicable Malaysian law.

14. Subcontractors

We may engage qualified subcontractors or partners to perform or assist with the services. These Terms continue to apply to any work carried out on our behalf.

15. Dispute Resolution & Complaints

We are committed to providing excellent customer service. In the event of a dispute, please contact us first and we will make every effort to resolve the issue amicably. Where a refund is approved, the process takes approximately 7 to 14 working days and follows these steps:

• Receipt of the refund request by our finance department
• Verification of the refund request
• Approval from the finance department
• Issuance of a credit note to the customer
• Initiation of payment and approval from management
• Sending the payment slip or notification to the customer upon approval

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia, and you submit to the jurisdiction of the Malaysian courts. Eligible consumer claims may also be referred to the Tribunal for Consumer Claims Malaysia (TTPM).

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the services provided, and supersede any prior or contemporaneous communications or representations, whether oral or written.

19. Amendments

We reserve the right to amend these Terms at any time. Any changes will take effect once the revised Terms are posted on this website. Your continued use of our services after such changes constitutes acceptance of the amended Terms.